INTERNATIONAL PATIENT SERVICES

Plan Your Trip

We understand that seeking medical treatment outside your home country can be a physically and emotionally exhausting experience, and we know that it can be a stressful ordeal.

The International Patients Department at the various AIOR Hospitals locations strives to ensure that you not only feel at home during your stay but also to ensure you return to your country in good health.

AIOR International

The International Patients Department at AIOR Hospitals was established to assist patients in planning and preparing their travel itinerary to the hospital. At AIOR Hospitals, we take the effort to not only provide you with world-class medical treatment and procedures but ensure you feel most at home and comfortable throughout your care with us.

You can refer to the information below to plan your trip to AIOR Hospitals. Should you prefer to have a representative personally help you prepare, please use the contact form on the right-hand side to communicate with an International Representative.

 

Step 1: Learn About AIOR Hospitals

Throughout our website, we try our best to provide you with information about our procedures, specialties, doctors, and hospitals. Should you plan on considering AIOR Hospitals as one of your destination of choice for medical care, take the time to discover our technologies, competencies, services, and facilities we offer. In case you are interested in a certain specialty hospital, but you are unsure if your choice, you can get in touch with a representative for more guidance.

 

Step 2: Selecting Your Doctor

Once you have chosen a treatment location, discuss with an online International Representative or a doctor and send over your query including reports and medical histories. AIOR Hospitals is made up of a large group of internationally qualified doctors and health professionals, ensuring each and every patient receive the best care and treatment possible. The section allows you to perform searches and comfortably browse through each medical practitionera’s profile. In case you are interested in getting in touch with the physician via online consultation, simply fill in the Get a Consultation form below the doctor’s profile.

 

Step 3: 48 Hour Response Time

We aim to respond to every query within 48 hours. Please kindly note that depending on the nature of the question, we may ask further questions to clarify to provide the most accurate response. It is also the case that the doctor may ask for your medical records to be able to communicate on available treatment options.

 

Step 4: Arranging Your Travel Plans

For patients traveling abroad for medical care the first time, below are useful pointers to help you plan your journey. In any case, should you want someone to help guide you through, please feel free to get in touch with an AIOR Hospitals International Representative (use the contact form on the right-hand side).

  • Check with your current doctor, or receive a free online consultation with an AIOR Hospitals doctor to determine if you are fit to travel overseas in your current health and medical condition.
  • Once you decide to continue your treatment abroad, make sure to keep your local doctor informed to continue your follow ups in your home country.
  • Learn more about the procedure including; what are your expectations and what is achievable from the surgery. Check with your doctor what can be expected during your recovery and if any physical therapy is required.
  • New patients must send over a copy of their passport (including attendants) to receive a Visa invitation letter from the hospital. Once the patient receives the hospital’s invitation letter, it is imperative to share their flight itinerary with the International Representatives.
  • Bring along important documents with you including Visas, immunization records, MRI scans, and other medical documents. (For a full list of required documents, view our Documents Needed section.)
  • At the airport, the hospital staff will arrange an airport pick up service for the patient with added hotel assistance.

 

Step 5: Your Stay in India

If you prefer to stay at a hotel near the hospital during your treatment, the International Patients Division can help you with room arrangements, according to your preferred budget. Contact an International Representative before your travel period for more details.

 

Step 6: Arriving at AIOR Hospitals

Upon arriving at the hospital, kindly take note that you are required to show your passport at the registration counter to complete your patient registration with the hospital. The hospital will keep a copy of your passport (the photo and Visa page) for your hospital record. Please take note that this is a mandatory step according to directives from the Government of India.

When planning on traveling abroad, it is imperative to prepare and bring along the necessary documents required to ensure a smooth and hassle-free experience.

Here is a list of documents you need to bring before your departure to India:

  • Your health/medical history report(s) or any statements relating to the past or ongoing treatment sessions.
  • Copies of Vaccination Certificates (Yellow Fever, Polio, etc.), X-Rays, MRI’s, immunization records, prescriptions, and relevant medical documents including records of previous surgeries. Make sure you have these medical reports and associated medication with you at all times in your bag or carry-on luggage.
  • Passports and Visas are a must; check with our International Travel Desk regarding Visa requirements, depending on the country you are traveling from.
  • Bring along local currency, travelers checks, and/or credit and debit cards.
  • Bring along your drivers license or any other forms of identification, even if you may not plan on using them. The additional identification ensures your proof of identity when requested.

For any specific inquiries or you require further assistance with organising documents or travel plans, use our contact form on the right-hand side to get in touch with an AIOR Hospitals International Representative.

Foreign patients can refer to India’s Bureau of Immigration website to learn more about India’s Visa requirements and regulations here: http://boi.gov.in/content/registration-requirements-foreign-national.

Note: Patients from Pakistan and Bangladesh are required to complete their registration within the first 24 hours at the nearest Police Station/Commissioner’s Office. Visa and Transit documents and instructions are further provided by an Apollo Hospitals International Patients Care Representative. For specific questions and assistance with preparing your travel documents, simply fill in the form on the right-hand side to talk with our International Representative.

At AIOR Hospitals, we work with a number of International Insurance providers. You can get the list from the International Patients Service Desk/Admission Counter or contact an International Representative to learn more. As an added note, we are unable to process or accept any foreign insurance coverage not provided on the list.

The insurance coverage for companies in our list is valid only for inpatient procedures (48 hours hospitalisation) and approval from the insurance provider is required. A deposit is required during admission at the in-patient billing department. The deposit amount will be refunded once your insurance provider authorises the treatment payment. In the case insurance coverage is not provided within 48 hours of admission, you must settle the hospital bill and claim reimbursement from your insurance provider at a later date.

For specific inquiries and concerns, please feel free to use the contact form on the right to get in touch with any of our International Representatives.

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